31 day money back guarantee Free shipping within Europe
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31 days right of return

Without prejudice to your statutory rights, Nain Trading provides you with the following voluntary returns guarantee for all carpets purchased: The deadline of the voluntary returns guarantee begins with the end of the statutory right of cancellation and ends within 31 days after receiving the product. Punctual returning is sufficient to meet the deadline. Note that the product(s) must be complete and in an unused and undamaged condition. We only take back the products in the original wrap or any similar. If you want to use our retour service, contact our customer care via email ([email protected]) or phone. You will then receive the retour information and a retour label via mail. If you are not able to print the retour information we can send them vial mail. The voluntary returns guarantee does not exist for gift coupons.

The fees for any returns from New Zealand are carried by the costumer. For an insured returns with Nain Trading we can offer you a flat fee of NZ$223 . We do not accept not-prepaid returns

Returns go to: Nain Trading GmbH Brook 7 20457 Hamburg Germany

For reimbursements we will use the same means of payments as you used for the initial transaction.

This returns guarantee does not affect your statutory rights and therefore does not affect your right of revocation as described above.

To show returning regulations for your country please choose your country from this list:

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